Politique d'expédition

Shipping policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. Some orders may take up to 20 days to be delivered. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout depending on your ship to address. 

For simple flat rate shipping: We offer flat rate shipping for some products to United States and Canada, flat rate will depend on item shipping weight and displayed at checkout. 

For multiple shipping options, you can check carrier options and delivery times in below table.

	Shipping option
Estimated delivery time	Priority	Xpress	Expedite	Regular
Local (business days)	Next day	Next day	Up to 1 day	Up to 2 days
Regional (business days)	Next day	Next day	Up to 3 days	Up to 5 days
National (business days)	Next day	2 days	Up to 7 days	Up to 9 days

Local delivery (if applicable)

Free local delivery is available for orders over $100 within GTA Area and Hamilton. For orders under $100, we charge $50 for local delivery.

Deliveries are made from 6:00 pm to 10:00 pm on weekdays and from 11:00 am to 6:00 pm on weekends. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at our warehouse or office location located in Hannon, ON. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9:00 am to 5:00 pm during weekdays and from 11:00 am to 2:00 pm during weekends by appointments only. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the United States and the following countries: Mexico, Latin America, Europe, Kuwait, Qatar, Saudi Arabia, Oman, UAE, Bahrain, Egypt. 

The below list includes countries we don’t ship to: At this time, we do not ship to

·        Belarus	·        Myanmar
·        Central African Republic	·        Nicaragua
·        Democratic Republic of the Congo	·        North Korea
·        Iran	·        Russia
·        Iraq	·        Somalia
·        Lebanon	·        South Sudan
·        Libya	·        Sudan
·        Mali	·        Syria
·        Ukraine (linked to Russia’s ongoing violations of Ukraine’s sovereignty and territorial integrity)	·        Yemen
·        Venezuela	·        Zimbabwe

 

Shipping charges for your order will be calculated and displayed at checkout. 

	Shipping option
Estimated delivery time	Priority US	Xpress US	Expedite US	Tracked US	Small Packet US
Projected arrival date (business days)	Next day	2–3 days	4–7 days	4–7 days	5–8 days
	Priority Worldwide	Xpress Worldwide	Expedite Worldwide	Tracked Worldwide	Small Packet Worldwide
Projected arrival by air (business days)	2–3 days	4–7 days	12+ days	6–10 days	6–10 days

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. White Maple Trading Inc is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days after expected delivery date in your shipping confirmation email, please contact us at https://whitemaplestore.com/pages/contact-us or via email admin@whitemaplestore.com with your name and order number, and we will look into it for you.

To track your package, please use the following link https://whitemaplestore.com/apps/parcelpanel

 

Refunds, returns, and exchanges

For more details on refund, returns, and exchanges, please refer to our return policy page. 

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at admin@whitemaplestore.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at https://whitemaplestore.com/pages/contact-us